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(86) 21 6866 4610 (paid call) or 800 820 8668 (toll-free, valid for calls within China only; not valid for calls made from mobile phones) |
WESTERN UNION CHINA
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HOW TO SEND MONEY
Simple. Just go to your nearest Western Union Service Provider location in China at Postal Savings Bank of China, Agricultural Bank of China, China Everbright Bank, Zhejiang Chouzhou Commercial Bank and Bank of Jilin, fill in your details and we'll take care of the rest for you.
With over 364,0001 service provider locations in over 200 countries and territories worldwide, we are probably right around the corner in your neighborhood bank or post office.
COMPLETE THE ‘TO SEND MONEY' FORM
Fill out the form provided and show your government-issued identification card or other supporting documents to the service provider. You can call our China hotline at 800 820 8668 (toll-free, valid for calls within China only2; not valid for calls made from mobile phones) or +86 21 6866 4610 (paid call) for more information.
Western Union Direct to Bank service - consumers in Singapore can now send money to a bank card account in China.
Fill out the ‘Direct to Bank' form at a Western Union service provider location in Singapore, and submit your receiver's details including his/her name, phone number, and bank card account details (e.g. bank name and bank card account number)3.
PAY FOR YOUR MONEY TRANSFERGive the service provider the amount of money that you want to send together with the necessary service fees4. -
SIGN AND RECEIVE YOUR RECEIPTYou will be required to sign a receipt after you have verified all the details printed on the receipt are correct. One of the details printed on the receipt is your Money Transfer Control Number (MTCN). You can track the status of your money transfer online with your MTCN.
INFORM YOUR RECEIVERIt's time to contact the intended receiver of your money, and relay the necessary information to him/her such as the sender's name, amount sent, MTCN, and the country the money was sent from.
Western Union Direct to Bank service - consumers in Singapore can now send money to a bank card account in China.
In the case of sending money to a bank card account in China for the first time, the receiver will have to call up the China hotline at 800 820 8050 (toll-free, valid for calls within China only2; not valid for calls made from mobile phones) between 8AM and 8PM, Monday through Sunday (China time), to verify the following information:
- Receiver's name in Chinese characters
- Money Transfer Control Number (MTCN)
- Receiver's valid identification
- Bank name, and
- Bank card account number
A receiver will not be required to call the China hotline to verify his or her mandatory information on any subsequent Direct to Bank transactions to the same bank card account but will have to call the China hotline to verify his or her mandatory information if such information changes (e.g. money is being sent to the same bank but to a different bank card account).
TRACK YOUR MONEYGo to the 'Tracking' link that's on the homepage of our website. You can then track the status of your money transfer by typing in the Pinyin of your name(the sender's name) and MTCN.
Check the status of your money transfer nowYou can also call our China hotline at 800 820 8668 (toll-free, valid for calls within China only2; not valid for calls made from mobile phones) or +86 21 6866 4610 (paid call) to check the status of your money transfer. For any enquiries on Western Union Direct to Bank service (currently available when sending money from Singapore to China), please call 800 820 8050 (toll-free, valid for calls within China only2; not valid for calls made from mobile phones).
1 In certain countries, the send money service is not available; customers can only receive money. Network data as of 31 December 2009.
2 Subject to applicable telephone service provider's charges, if any.
3 a) For a first-time receiver of a money transfer using the Direct to Bank service from Singapore to China, the receiver must call the China hotline number at 800 820 8050 (toll-free; valid for calls within China only2; not valid for calls made from mobile phones) to verify the mandatory information of both the sender (i.e. the sender's name, the MTCN, and the country the money was sent from) and the receiver, (i.e. the receiver's name, phone number and bank card account information.
b) A receiver's first Direct to Bank transaction will generally take between 24-72 hours for it to reach the receiver's bank card account, subject to the time taken for the receiver to contact the China hotline to verify the mandatory information, bank operating hours, banking and local holidays and other applicable restrictions.
c) The receiver's name and bank card account information provided by the sender must match exactly the information of the receiver on the destination bank's records. If the information provided does not so match or if the sender otherwise provides incomplete or illegible information about the bank or the bank card account number, the money transfer will not be credited to the bank card account. In such cases, Western Union will refund the money transfer principal to the sender but will retain the money transfer fee.
d) A transfer will be rejected if the receiver is required to verify his or her mandatory information and fails to do so by 4pm China time on the 3rd bank day (from the date the money was sent).
e) On each occasion the receiver uses a different bank card account to receive money using the Direct to Bank service, even with the same bank, the receiver must verify his or her mandatory information for each different bank card account.
f) Senders and receivers will not be notified by Western Union or its service providers that funds have reached a designated bank card account.
4 In addition to the transfer fee, when sending your money abroad, Western Union makes money from changing your local currency into foreign currency.